Administrator (Support & Operations)
HCLTech · Pan India · Freshers
Posted on 6 Oct 2026
Job description
HCLTech is hiring an Administrator – Support & Operations to independently handle and resolve support tickets while providing on-call support for escalated issues.
The role involves performing root cause analysis for reported issues and resolving tickets within the agreed service-level requirements. The administrator will also focus on maintaining service quality and ensuring a positive customer experience.
The position includes knowledge base management and updates, along with supporting training and coaching activities for freshers and analysts.
The role also focuses on achieving First Call Resolution (FCR), maintaining customer satisfaction (CSAT), and minimizing rejected or reopened cases.
Qualifications
Candidates should be able to independently manage and resolve support tickets within agreed SLA requirements.
The role requires the ability to provide on-call support for escalations and perform root cause analysis to identify and resolve issues.
Candidates should also be capable of contributing to knowledge base management, training freshers, and coaching analysts while maintaining the required quality and service standards.
Eligible education
Any graduate
Skills
Ticket Resolution, On-Call Support, Root Cause Analysis, Knowledge Base Management, SLA Management, First Call Resolution (FCR), Customer Satisfaction (CSAT), Ticket Management
About HCLTech
HCLTech is a global technology company that helps businesses use technology to improve their operations and solve complex business challenges. The company works across areas such as IT services, engineering, cloud, digital transformation, cybersecurity, data, and artificial intelligence.
HCLTech works with organizations across different industries and provides technology solutions ranging from application development and infrastructure services to automation and digital transformation. It also has a large presence in India, with opportunities across technology, support, operations, and engineering roles.
For job seekers, HCLTech offers opportunities to work on different technologies and business processes while gaining experience in a global technology environment.
Who can apply
- Freshers and recent graduates can apply; no work experience is needed.
- Education: Any graduate.
- Skills the employer asks for: Ticket Resolution, On-Call Support, Root Cause Analysis, Knowledge Base Management, SLA Management, First Call Resolution (FCR). Show the ones you have on your resume.
- Location: Pan India, hybrid (office and home).
- No last date is given, so apply early: openings can close without notice.
Selection and interview process
- Application screening. HCLTech reviews your resume and profile for Administrator (Support & Operations) against the required education (B.Tech/B.E.) and experience (Fresher).
- Online assessment. Shortlisted applicants usually take a technical screen on troubleshooting, operating systems and networking basics, with a communication check.
- Technical and HR interview. Rounds on your basics in Ticket Resolution, On-Call Support, Root Cause Analysis and Knowledge Base Management; expect questions on your projects or internships and on how clearly you communicate.
- Document verification and offer. Selected candidates complete background verification and receive the offer and joining details from HCLTech.
Interview preparation tips
- Research HCLTech: what it builds or sells, its recent news, and where the Administrator (Support & Operations) team fits in.
- Revise Ticket Resolution, On-Call Support, Root Cause Analysis, Knowledge Base Management and SLA Management, and prepare a project or internship example for each.
- Practise explaining a fix step by step in simple words; clear communication matters as much as the fix.
- Prepare crisp answers for "Tell me about yourself", your final-year project, and why you want this role.
- Keep your ID, education certificates and an updated resume ready for verification.
How to apply safely
- Use the official link below. It opens careers.hcltech.com, where HCLTech takes applications.
- Never pay a fee to apply, for training, for an interview or for an offer letter. Genuine employers do not ask for money.
- Check that interview calls and offer letters come from an official HCLTech email address, not a personal Gmail or WhatsApp number.
- Apply early: openings can close without notice.
Prepare with our guides
- Aptitude test preparation: the online test most freshers take first
- Interview questions with answers: technical and HR questions to practise
- Resume tips for freshers: make your resume show the skills this job asks for
- IT career guide: how IT roles and growth paths work
- How to spot job scams: fake offer letters and fee demands
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FAQs
- Can freshers apply for this role?
- Yes, this job is for freshers.
- Where is this job located?
- Pan India. Work mode: Hybrid.
- What is the salary for this role?
- The employer has not disclosed the salary in the notice.
- What skills are required?
- Ticket Resolution, On-Call Support, Root Cause Analysis, Knowledge Base Management, SLA Management, First Call Resolution (FCR), Customer Satisfaction (CSAT), Ticket Management
- How do I apply for this job?
- Use the official link on this page. It opens the employer's own application page.
- Do I need to pay anything to apply?
- No. Fresher Job Alerts never charges candidates, and no genuine employer asks for a fee to apply, train or interview. Anyone asking for money is not genuine; please report them.
Information is based on the official notice from HCLTech. Verify eligibility, salary and dates on the official application page before applying.